Account & Data Deletion

Last updated: October 24, 2026

1. How to Delete Your Account

You can delete your CaloGoal account and all associated data at any time from inside the app at Profile → Security → Delete account (open Safety Settings on the Security tab). Deletion is immediate and permanent — once confirmed, it cannot be undone.

If you subscribed in the Android app, cancel your subscription in Google Play first — deleting your account does not cancel Google Play billing. If you subscribed on the CaloGoal website, deleting your account cancels that subscription for you, so you are not charged again.

2. What Gets Deleted

Deleting your account permanently removes:

• Your profile and account details.
• Your food logs, including any photos attached to them.
• Your weight logs.
• Your favourites.
• Your recipes.
• Your water logs.
• Your daily insights.
• Your activity records (Health Connect data, if connected).

3. What Is Retained, and Why

A small amount of data is retained after deletion, with the link to your account removed:

• Cost-accounting records: Internal, anonymised records of AI usage are kept for financial accounting, with the account link set to null.
• Email delivery logs: A log of emails we sent you (the recipient email address and the subject line) is kept for delivery troubleshooting. The link to your account is removed, but the email address itself stays in the log.
• Meal-text extraction logs: Anonymised technical logs of how meal text was interpreted by our food-analysis pipeline are kept to monitor accuracy and cost, with the link to your account and to your food entries removed.
• Consent records: Records that consent was given and later withdrawn are kept as legal proof of that history. When your account is deleted, the record keeps only the fact that consent was given and withdrawn, the type of consent, and the dates. The link to your account is removed, your IP address and device details are erased, and your email address is replaced with a one-way hash, so the record cannot be read back to a person. Note that this is a hash, not full anonymisation: someone who already knows a particular email address could still check whether a record matches it.

4. Can't Sign In?

If you are unable to sign in to request deletion yourself, email privacy@calogoal.com from the address associated with your account and we will process your deletion request. We will respond within 30 days.